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Terms and conditions of sale

The present Contract General Conditions, will expressly regulate the relations between PARADISE DESIGN, S.L.U., with registered office in Spain, C/ Ribagorza 33, 22330 Aínsa (Huesca), and CIF ES B22366124 (from now on, «PARADISE DESIGN» or “WE”) and third parties («users», from now on) who register or not as users and/or buy products through the website online store (http://www.paradisedesignstore.com) , the «Shop» from now on, property of PARADISE DESIGN, S.L.U.

Access to the Website www.paradisedesignstore.com requires the acceptance of the conditions of use that at any given time are in force on this Website. These conditions will have an indefinite validity period and will be applicable to all contracts made through the Store.

Each user who purchased Products of the Site, may also obtain information about orders and shipments, and reimbursement and returning of the same. The users have the right to contact the Seller by e-mail at the following email address: shop@paradisedesignstore.com

For further legal information the user is encouraged to refer to the sections of the Site relevant to each specific request.

PRODUCTS & PRICES

PARADISE DESIGN, S.L.U. reserves the right to decide, at any time, the Products offered to users through the Shop.

PARADISE DESIGN, S.L.U. may add, at any time, new products offered or included in the shop. This will mean that, unless other specification is provided, such new products will be ruled by these current General Conditions, of use and sale. Also, PARADISE DESIGN, S.L.U. reserves the right to stop providing or granting access to and use of any of the different types of products offered in the Store, at any time and without notice.

The products in the store shall match the Products offered indeed, in color and texture or other nuances, in the most reliable and possible way according the web viewing technology. Remember that the main characteristics and price of the Products are shown on the Site on each «Product» page. The images and colors of Products offered for sale on the Site may not correspond to the real ones for reasons which cannot be attributed to the Seller and, in any case, due to the Internet browser or any device used by the Buyers; PARADISE DESIGN expressly disclaims all responsibility.

The prices shown in the Shop are in Euros and include VAT, unless other information is specified and are valid except misprint.

Prices of products may be subject to updates. Please make sure what the final selling price is before submitting the proper order form. Unfortunately, we cannot inform in advance of future offers and/or discounts on prices, or refund the difference once the order has been placed.

Please note that shipping charges are not included in the price of the product displayed in the item record.

Shipping prices will be listed separately while you check out. In case your order would be able to enjoy any eventual «free shipping» offer, you will be advised during the buying process.

PARADISE DESIGN reserves the right to modify the commercial offer which is presented on the website as indicated above (changes on products, prices, special offers and other conditions of service) at any time.

PARADISE DESIGN does its best, within its means, to provide the information contained on the site in a truthful way and without misprints. In case that at any moment a mistake of this type, out of control of PARADISE DESIGN, occurs, and once it is detected, the company would proceed to its immediate correction. If there is a typo mistake in any of the prices shown and a User has decided to buy a product according to this mistaken price, PARADISE DESIGN will inform the user of the misprint and the User will be entitled to cancel the purchase with no cost.

PLACING AN ORDER

PARADISE DESIGN S.L.U. places at the Users’ disposal, on the website www.paradisedesignstore.com, various products of fashion accessories designed and directly commercialized by PARADISE DESIGN, S.L.U.

The purchase of these products will be accomplished by the user, by filling in different forms that are presented throughout the purchase process.

All orders are subject to acceptance and availability. By placing an order, the user (customer) entirely agrees in the acceptance of the commercial proposal of PARADISE DESIGN, S.L.U. and its applicable general conditions.

User also commits him/her to provide PARADISE DESIGN accurate and true data, as well as he/she is an authorized user of the credit card/payment method used to place the order and that there is sufficient money to pay the amount of the order.

Once the user has placed an order with PARADISE DESIGN, he/she will receive a confirmation e-mail saying the order has been received and it is being processed. This e-mail will assign a reference code for the purchase and will include the features of the product/s, its/their price/s and shipping cost.

This does not imply that your order has been accepted, since is an offer that you are making to us for a purchase. The orders are subject to our verification and acceptance. We will confirm acceptance by sending you an e-mail informing you that the order is being delivered (Delivery Confirmation). Only shall the Contract between you and us be formalized.

PARADISE DESIGN reserves the right to reject your order in case the requested item is out of stock or does not meet our standard quality controls and has been withdrawn from sale.

In any case, we are committed to keeping you informed, and if we have already charged your account for the amount of the order, we will reimburse the sum paid in advance.

When the order is processed, an authorized standard check of the card used to make the payment is performed.

Security controls are carried out in every order. The order will be cancelled in case the order does not pass these tests; if this occurs, the user will be properly informed.

CONFIRMATION OF THE CONTRACT. BILL

Once the selling process is ended, PARADISE DESIGN, S.L.U. will provide the User a confirmation of the purchase by sending an e-mail, informing that the order has been accepted and the goods delivered. Within this e-mail, seen as a purchase agreement according to present conditions, will only include the goods listed in the previous confirmation email (the one sent to confirm the shipment). This confirmation of the contract set between PARADISE DESIGN, S.L.U. and the user (customer), is guided by the conditions applicable to the product and/or contracted service which are specified on this page.

PARADISE DESIGN, S.L.U. will record the electronic documents used to formalize the trade contract, sending a copy to the user once the purchase is made. This contract will be formalized in Spanish.

The confirmation of the purchase order sent by PARADISE DESIGN, S.L.U. is not valid as a bill, only as proof of purchase. PARADISE DESIGN, S.L.U. will send the corresponding receipt together with the Product.

PAYMENT METHODS

The user who buys a product through the online Store must pay through payment methods specified in the Shop, which are: credit card (Visa, MasterCard), Bizum, bank transfer and PayPal.

PARADISE DESIGN accepts payments made via:

  • Credit Card*:  Through our ecommerce you can pay with Visa or Master Card as If you were doing it in the physical store.
  • PayPal: After confirming your purchase, you will be directed to the PayPal login page, from where you can access to your account and complete the payment.
  • Bizum: With this method you simply have to indicate the order number that will arrive in an email and make the money transfer.
  • Bank Transer: If you choose this option, you will receive the account number to which you must pay the amount of you purchase.

 

The price of the purchase will be charged to the customer’s bank account at the moment of shopping, and it will be considered effective when bank centers concerned with the purchase confirm their agreement.

* In case that the POS (Point of Sale- Terminal) reports on the denial of the credit or debit card, the order will be automatically cancelled, informing online the user of such situation immediately.

SECURITY AND PRIVACY

PARADISE DESIGN, S.L.U. does not have at its disposal, at any time, your credit card data. Data are directly entered into a secure website which belongs to the bank that manages the payment, thus ensuring greater security and confidentiality.

SHIPPING AND DELIVERY

Shipping costs are not included in the price of the product that is displayed in the product page. Shipping costs will be displayed on the website at the moment of ordering.

You can check the available shipping methods and costs here on below:

  • LOCAL PICK UP: If you are from Ainsa or surroundings you can pick up your order at our headquarters in Ainsa (Huesca). Place your order and we will prepare it for you. Then you will receive and email confirmation with address pick up details and we will contact you to fix an appointment for Local pick up.
  • STANDARD SHIPPING: Read following points in order to have more details about shipping cost and delivery time.

 

SHIPPING TO SPAIN (mainland Spain) 

PARADISE DESIGN currently offers only a standard delivery method, according to which you will receive your order within approximately 1 to 3 business days, depending on the destination of the parcel. This delivery time is calculated from the very moment when PARADISE DESIGN sends the shipping confirmation email.

PARADISE DESIGN delivery Service is carried out in collaboration with renowned logistics operators (MRW, UPS, SEUR, CORREOS). Orders to PO Boxes, hotels or other non-permanent addresses will not be delivered.

Your satisfaction is important to us, and we make every effort to process your order as quickly as we can. Please review your shipping information carefully before placing your order. Our shipping services works from Monday through Friday, excluding local and national holidays.

Note that for other circumstances beyond the control of PARADISE DESIGN, e.g. bad weather, transport strikes, etc., processing time may be longer, which might involve the suspension or delay of certain services.

The cost of packaging and shipping services for deliveries within Spain (mainland), is € 6 (six euros) and FREE for orders over € 75.00 (seventy-five Euros).

SHIPPING OUTSIDE THE MAINLAND AREA OF SPAIN

The delivery time for orders to these destinations can take from 4 to 15 business days depending on delivery location and position in a metropolitan center, urban or remote area.

PARADISE DESIGN delivery Service is carried out in collaboration with renowned logistics operators (MRW, UPS, SEUR, CORREOS). Orders to PO Boxes, hotels or other non-permanent addresses will not be delivered.

Your satisfaction is important to us, and we make every effort to process your order as quickly as we can. Please review your shipping information carefully before placing your order. Our shipping services work from Monday through Friday, excluding local and national holidays.

Note that for other circumstances beyond the control of PARADISE DESIGN, e.g. bad weather, transport strikes, etc., processing time may be longer, which might involve the suspension or delay of certain services.

The cost of packaging and shipping services for deliveries to the Balearic Islands, Ceuta, Melilla, Andorra and Portugal (excluding Azores and Madeira Islands) is € 7,50 (seven euros and fifty cents), and FREE for orders over € 90.00 (ninety euros).

The cost of packaging and shipping services for deliveries to the Canary Islands is € 12 (twelve euro), and FREE for orders over € 125.00 (one hundred euros and twenty-five cents).

The cost of packaging and shipping services for deliveries to United Kingdom is € 15 (fifteen euro), and FREE for orders over € 125.00 (one hundred euros and twenty-five cents).

The cost of packaging and shipping services for deliveries to Belgium, France, Germany, Italy, Luxembourg and Holland is € 17 (seventeen euro), and it can take over 5 day to arrive a destination.

The cost of packaging and shipping services for deliveries to Austria, Bulgaria, Croatia, Cyprus, Denmark, R. Ireland, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania and Sweden is € 19 (nineteen euro) and it can take over 5 day to arrive a destination.

The cost of packaging and shipping services for deliveries to Switzerland is € 22 (twenty-two euro), and it can take over 5 day to arrive a destination.

The cost of packaging and shipping services for deliveries to EEUU and Canada is € 39 (thirty-nine euro).

The cost of packaging and shipping services for deliveries to other countries not signed over these lines that could be accepted as shipping destination from our shop online is € 45 (forty-five euro).

SIGNATURE AND AKNOWLEDGEMENT RECEIPT

All ordered parcels are sealed before being shipped from our Distribution Centre. In no case you shall sign nor accept the delivery of the parcel if the seal tape appeared broken or the packaging was damaged. If it happens, contact our Customer Service as soon as possible by writing to the following address: shop@paradisedesignstore.com

CUSTOM DUTIES AND TAXES

Note that all recipients shall be responsible for any IMPORT TAX, CUSTOMS FEES OR DUTY that might arise from the trade operation and any extra expenses.

The customer is responsible for providing all information required by customs to ensure the dispatch of the goods. We recommend that you contact your local customs authority to determine the cost of freight and other import costs before finishing the purchase.

Whenever prices appear in Euros, they correspond to the Recommended Retail Price (RRP) including VAT 21% in case of purchases performed within Spain (mainland).

For dispatches to the Canary Islands, Ceuta, Melilla, Gibraltar, Monaco, Andorra, Switzerland, San Marino, Noruega, Canada, EEUU and other countries that are not part of the european economic community, that 21% VAT will be deleted at the time of purchase, although the user shall be responsible for payment of taxes or fees in each particular market. Contact your local tax authorities for further information on this issue.

Sometimes, the delivery of the goods may be delayed because on reasons beyond PARADISE DESIGN control, such as customs delays or adverse weather conditions.

CUSTOMER CARE

To obtain any clarification or make a claim, the User, may send an email to the address shop@paradisedesignstore.com or fill out the form available on the CONTACT page of this web site.

DISSATISFACTION, JURISDICTION AND APPLICABLE LAW

These general conditions are guided by Spanish law and jurisdiction. Any controversy that may arise concerning the validity, interpretation, compliance or resolution thereof, shall be submitted to the laws and jurisdiction of the Courts of Spain. As well, the user shall renounce any other corresponding jurisdiction, in case the applicable laws allow to do so.

It shall be the Spanish version of these General Conditions of Sale which is to be regarded in any case, and this interpretation will be done according to the Spanish Law.

If you are entering into a contract as a consumer, nothing in this clause will affect your rights as recognized in current legislation.

We hereby inform you of the existence of a European Platform for the resolution of on-line litigation which consumers may contact to resolve any dispute related to on-line purchases via www.paradisedesignstore.com. You can access this platform via the following link: https://webgate.ec.europa.eu/odr/. You can also use our contact form to address any enquiries or complaints to us.

RESPONSIBILITY

We shall not be held liable for any non-compliance or delay in compliance of any of the obligations assumed in a Contract, when the cause is due to events that are beyond our reasonable control («Force Majeure»).

Force Majeure includes any act, event, lack of service, omission or accident that is beyond our reasonable control, especially including but not limited to the following:

– Strikes, lock-outs or other protest measures.

– Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation. for war.

– Fire, explosion, storm, flooding, earthquake, sinking, epidemic or any other natural disaster.

– Inability to use trains, ships, aircraft, motor transport or other means of transport, whether public or private.

– Inability to use public or private telecommunication systems.

– Acts, decrees, legislation, regulations or restrictions by other governments.

Our obligation to fulfil any Contract shall be understood to be suspended during the period in which the Force Majeure situation remains in effect, and we shall be granted an extension in the period of time stipulated to fulfil our obligation while such a situation lasts. We will make every effort to bring an end to the Force Majeure situation or to find a solution by any means that enable us to fulfil our obligations under the Contract, despite the situation of Force Majeure.

In case of conflict, the customer will address to PARADISE DESIGN, S.L.U. in first place, to attempt an amicable settlement thereof.

RETURNS OR EXCHANGES

You can withdraw from the agreement within the longer fourteen (14) calendar days following the day on which you, or a third party other than the carrier, acquired the material possession of the items bought at paradisedesignstore.com in accordance with the provisions of the Spanish Retail Trade Act (Ley de Comercio Minorista).

The refund in the customer’s account as a result of such return, shall be processed within 7 business days from the date when PARADISE DESIGN, S.L.U. gets the product back, after verifying that it is in perfect condition.

For our return service, you will be deducted a sum equal to the order shipping costs (in case you have taken advantage of free shipping, your return will be costless).

If the recipient of the PARADISE DESIGN products is not the person who paid for them, the funds will be refunded to the person who made the payment.

The action of return must be notified via email to shop@paradisedesignstore.com or you can fill out the form available on the CONTACT page (returns) of this web site.

The right to cancel the agreement will be applicable provided that the PARADISE DESIGN products are returned in the same condition as when you received them, together with their full original packaging, labels and all related accessories. To return jewelry and accessories, the safety seal must be kept intact. If the returned order does not comply with the stipulated terms, you will not be entitled to receive a refund

Under no circumstances can we accept returns sent with unpaid postage. We will not accept any liability for the loss, delay or shipping to the wrong address of any products you wish to return to us. For this reason, we recommend you send them by registered mail or with acknowledgement of receipt. Likewise, the customer will be responsible for proving that the articles were returned. We therefore recommend you always send them via a system that certifies delivery.

The shipping costs of the return parcel will be paid by the user and in no case be the company will accept a COD (collect on delivery), that is to say, a package with unpaid shipping costs.

Products can be returned:

  • FREE OF CHARGE at PARADISE DESIGN headquartersin AINSA (HUESCA) Spain. If you choose this option just indicate it on RETURN FORM and we will fix the day and time for the return appointment in our Ainsa headquarters.
  • RETURN with pick-up at your addressThis option is only available for orders from-to mainland Spain. By logging in the My Account and entering on your order number, you can indicate the goods for which you want to start the online return procedure. Then you will have to indicate your choice of “Return with pick-up on your address” in the form, as well the day of the week (Mon-Fri) on which carrier can pick up the package, in a somewhat wide time slot. The cost of this service for mainland Spain is €6 and will be deducted from the final refund provided once the return is accepted.
  • RETURN with different courier,if you prefer use your own shipping method, please ship your return items to PARADISE DESIGN, S.L C/ Ribagorza, 33 22330 AINSA (HUESCA). By logging in the My Account and entering on your order number, you can indicate the goods for which you want to start the online return procedure, then you will have to indicate your choice of “Return with different courier”.

 

PARADISE DESIGN will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.

In case that the return was not accepted by the seller, given that the product is considered to have been used or is in different condition at the time of delivery, the product will remain at the distribution point until the user (customer) places a new order for another similar product – assuming the costs of this new delivery for a period not exceeding thirty (30) days from the date of return.

Those packages which do not contain any attached item to identify the sender (Order No., name & surname, address …) will not be returned.

Note that in particular times of the year, such as the Christmas period and on holidays, processing an order may take longer for reasons beyond our control.

Customs fees or taxes on sales are not refundable through PARADISE DESIGN, S.L.U. Nevertheless, you might get them refunded by contacting directly with your local customs authority.

Everyone who wants to return his/her package will receive an email informing about the amount of your refund, at the email account registered at the moment of the checkout process.

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