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Faqs

General

1. In which countries can I buy online?

You can check HERE in which countries we ship orders, in addition to costs and delivery times.

2. How can I contact customer support?

We are at your disposal through these channels:

– By WhatsApp at 615 043 665.
– Sending an email to shop@paradisedesignstore.com
– By the online chat on our website, where you will be attended by one of our agents. If none available, you can send a form HERE.
– Through our social media: Instagram or Facebook.

3. Where can I insert a promo code?

From the Checkout (CHECKOUT) page you can insert the discount code in the field «Do you have a coupon? Click here to enter your code». You will be asked for the coupon name and click on the button «apply coupon» .

* Remember that promo codes are not cumulative with other promos and they are valid only for single use.

4. Out of stock products are replenished?

We are sorry that the item you want is out of stock. We work with small collections and limited stocks, so it is possible that the product you want can’t be replenished.

If you need to know if a product will be back, we recommend you send an email to shop@paradisedesignstore.com or contact us via the online chat on the website. We will respond to your query as soon as possible.

5. When will the «Coming son» products arrive?

Products with the COMING SOON tag will arrive in the next few days.

6. Can I request a gift voucher?

In our store online you can’t request gift vouchers.

Of course, if you place an online order for present, we recommend you indicate it as COMMENTS of the order when you complete the purchase. We will send you the invoice by email and we will hide the prices of all items.

7. How do I know what is my size?

In all product pages you will find some tips on how the size of each item is, and also its measures.

If even then you have doubts about sizes or you need us to measure any item, we recommend you contact us via the online chat on the website or send us an email to shop@paradisedesignstore.com indicating the name or the reference of the item and we will help you as much as we can.

We will respond to your query as soon as possible.

The customer service hours are from Monday to Friday from 9h to 18h.
En cada ficha de producto encontrarás algunos consejos de cómo talla cada artículo, así como sus medidas.

My Account

1. Do I have to create an account to shop online?

No, you can place and order as registered user or as guest.

Register on PARADISE DESIGN STORE and enjoy all the benefits:

– Check your orders and their status at any time.

– Change addresses, emails and other details.

– Enjoy special discounts and promotions.

– Check your previous orders or print the return forms (request the return of your order quickly).

– Subscribe to the notices of availability of the products that will arrive soon. 

– Do your Wishlist and save it. Come back to it when you are ready to place an order.

2. How can I create an account on PARADISE DESIGN STORE?

It is very simple! You have to select the “My account” section at the top right of the website and click “Create an account”.

You will have to enter your personal details (name, address, phone number…) and accept the data processing. Then, we will send you an email with which you will have to confirm your account.

3. How can I Access my account?

You only have to click on “My account”, then LOGIN. You have to introduce your email and password  by clicking on LOGIN icon that you can find on top right part of the website.

4. How can I edit my information?

You have to log into your account and select “My personal information”. In this section you can change your name, your email, or your birth date. 

If you want to change the billing or shipping address, you have to click on “My addresses”.  

5. How can I access “My Wishlist”?

You can access to your favorites through “My account”>> “My Wishlist”. 

In this section you can change the list or buy the selection. We don’t reserve the products, but they are recorded for later.

6. ¿How can I restore my password?

Did you forget your password? Don’t worry!

You have to click on “Forgot your password?” and insert your email.

Then, you will receive and email to restore it. 

7. How can I change my password?

It’s very easy! 

You have to log into your account and select “My access information” Then you have to insert the current password, the new one and click on “NEXT”

8. It’s possible to delete my account?

Yes, you can delete it selecting “My account information >> Delete account”. Please note that this action can’t be undone and you will lose your order history, your favorite items and the gift vouchers related to your account.

9. How can I cancel an order?

It’s possible to cancel an order as long as the parcel is not prepared. You can request the cancellation by WhatsApp or via email to shop@paradisedesignstore.com 

We recommend you the first option to get an answer as soon as possible.

If the order has left our logistics warehouse, we can’t process the order cancellation. You will have to make a return when you receive it. We are sorry!

10. How can I make an online purchase?

You will see that the process is very easy, and if you need help you only have to contact us:

  1. Choose the items you like and add them to your Shopping Bag, making sure the size and color are correct.

 

  1. If you click on your Shopping Bag, you will know how many products you have in the cart and the total amount. The shipping costs will be added later..

 

  1. Once you are done, click on the link “Shop now” to complete the purchase.

 

  1. Remember that we have few stock and that’s why your Shopping Bag is reserved for a limited time.

 

  1. Once you have introduced the requested information, check them and click on “CHECKOUT CONFIRMATION”

If you have some promo code, remember to insert it and validate it at first step. 

  1. Choose if you want to pick up your order at Paradise Design headquarters in Ainsa (Huesca) or receive it at home by post. It is very important that you check that the billing and shipping addresses are correct.

 

  1. Once the purchase process is completed correctly, check your email for the Order Confirmation. That email will indicate you the purchase number, in order that you can communicate with us whenever you need.

 

  1. Now we get to work, so you can enjoy your order as soon as possible!

 

11. How can I receive the newsletter?

Click on this LINK and complete the requested information. Once you are subscribed, we will send you the latest news and trends of the store.

First you will receive an email where you have to confirm the subscription. Then you will receive another email with the welcome code. Of course, keep in mind that it is not immediate, it may take a few minutes between these two emails, but it will arrive!

When you sign up, you get a 15% discount in your first order, but remember that this promo has an expiration date!

*We recommend you check the spam or promo folders. 

12. Can I unsubscribe from the newsletter?

Yes, you can unsubscribe from our newsletter in any of the newsletters received. At the bottom, clicking on: “UNSUSBSCRIBE, THANKS”

13. can I request and invoice?

For sure! In the step 2 of the purchasing process (Personal Information), under the billing address, you will have to check the box if you want to receive the invoice and fill the information.  

If you have any problem, we recommend you contact us by email:  shop@paradisedesignstore.com. We will answer as soon as possible.

The customer service hours are from Monday to Friday from 9h to 18h.

14. Can I place an order by phone?

Yes, if you have any problem when completing the online purchase, contact us by email here: shop@paradisedesignstore.com or by WhatsApp at 615 043 665, and we will help you to finish the order. The customer service hours are from Monday to Friday from 9h to 18h.

¿Necesitas ayuda?

Si tienes alguna duda o necesitas ayuda no dudes en contactarnos.

Te responderemos en un plazo de 24 horas lavorables.
De Lunes a Viernes, excluyendo festivos.

Atención al cliente

PhoneWhatsapp: +34 615 04 36 65
De 9h a 18h CET de Lunes a Viernes

Email e-mail
escríbenos! te contestaremos lo antes posible ;)

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